Protection of data is a matter of trust as we take our customers’ privacy seriously. We shall therefore only process your personal details which relate to you merely in the manner set out in this Privacy Policy. Any personal information collected, held, stored, recorded or used are strictly confidential. We will only collect information that is relevant to our dealings with you. Storage of information will only be done for as long as required by law or for the purposes for which it was collected. 

To protect your private information, we have established this Privacy Policy in accordance with the best practice in the industry with applicable laws and regulations. The policy describes how your personal information will be handled for our services on the mountainfresh.com.my website. It applies to any personally identifiable information you shared with us through other voluntary means (the “Site”). 

By visiting our site and/or consuming the products made available on the site, you are agreeing to the terms of this Privacy Policy. By accepting the Policy, Terms and Conditions upon registration, you hereby expressly consent to our collection, storage, use and disclosure of your personal information as described in this policy. You may browse our website anonymously without having to provide your personal details unless you have registered an account (“Mountain Fresh account”) with us and/or have logged in with your username and password. Please read this policy carefully. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service by emailing us at mffj.inquiries@gmail.com

Collection of personal information

Mountain Fresh does not share, sell or trade our customers’ personal information collected online to other third parties. You may remain anonymous without revealing any personal information while browsing at our site until you have given us your personal information. 

The personal information we collect may include your:

• Name
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address

Uses of information

There is personal information that is mandatory where we will collect from you to be used or shared with third parties and within our corporate group for the following purposes:

• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To conform to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online. 

Automatic information

Our server automatically recognizes information of the visitor's domain name for every visit to our site. Other non-personal information may also be automatically collected, such as the website's address from which your visit originated, type of operating system used, type of browser used, the domain name of internet service provider used, pages visited on the site and total duration spent from your visit.

Cookies

A browser cookie is a small piece of data sent from a particular website and stored on a user’s computer through the user’s browser while the user is browsing. Our server uses cookies and pixel tags to merely manage our site and programs but not to collect nor store any personal information of users. The purpose of having cookies and pixels allows us to track the actions of users on the site and recipients of email communications. It enables us to understand how every visitor uses the site in order for us to craft a better service in the future through the measurement of effectiveness pertaining to any online advertising effort made. This is done by determining the correlation between the types of visitors and the online sites they visit.